Shipping policy

Shipping Policy — Radin Mart

Last Updated: July 17, 2026

Thank you for shopping at Radin Mart. We work with trusted suppliers and fulfillment partners to deliver your orders directly to your address.

Order Processing Time

Orders are usually processed within 2–3 business days after payment is successfully completed.

Processing time includes order confirmation, preparation, packaging, and shipment from our supplier. Orders are not normally processed on weekends or public holidays.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery normally takes:

5–10 business days

The total estimated time from placing your order until delivery is approximately 7–13 business days.

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, holidays, customs inspections, carrier delays, high order volumes, or other circumstances outside our control.

Tracking Information

When tracking information becomes available, it will be sent to the email address or phone number provided during checkout. Tracking information may take 2–5 business days to update after the order has been shipped.

Multiple Packages

Because Radin Mart works with different suppliers and fulfillment locations, items from the same order may arrive in separate packages and on different dates. You will not be charged additional shipping fees because an order is delivered in multiple packages.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error.

Once an order has been processed or shipped, we may not be able to change the delivery address. Radin Mart is not responsible for orders that are delayed, lost, or returned because an incorrect or incomplete address was provided.

Delayed Orders

Please allow the full estimated delivery period before contacting us. When an order has not arrived after the estimated delivery time, contact our customer support team with your order number so we can investigate the shipment.

Lost or Damaged Packages

When your order arrives damaged, take clear photos or videos of the package and product and contact us within 48 hours of delivery.

When tracking shows that a package was delivered but you cannot find it, please first check with household members, neighbours, your building reception, and the shipping carrier. Radin Mart will assist with an investigation, but we cannot guarantee a replacement or refund for packages confirmed as delivered by the carrier.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.